Quality Policy

QUALITY POLICY

We at Makati Medical Center put our hearts in everything that we do – live our values by doing what is right for the health and safety of our patients, well-being of our colleagues, and continuously improve with the best practices for the greater good of MakatiMed. 

QUALITY OBJECTIVES

  1. To provide excellent, quality, specialized medical care to MakatiMed patients as evidenced:
    • In clinical and managerial indicators achieving target;
    • Continuous improvement to achieve and exceed target;
    • Positive patient experience; and
    • Uninterrupted service amidst disaster through effective business continuity plan
  2. To ensure safety and continuous development of our employees, trainees and medical staff through:
    • Sustained education and training of healthcare professionals;
    • Timely analysis of possible gaps in employee safety practices as reflected in the culture of safety survey;
    • Effective occupational safety and health program
  3. To comply with the requirements of accreditation and regulatory bodies (local and international)
 

Core Values

Service Excellence

Providing competent, appropriate, safe, and responsive healthcare services that result to positive patient outcome and highest level of satisfaction of patients and colleagues

Integrity

Demonstrating sound, moral, and ethical principles at work; never compromising the name and ethical standards of the hospital

Professionalism

Upholding the code of conduct of the hospital and ethical standards of one’s profession; consistently demonstrating competence in the performance of one’s duties

Compassion

Showing genuine concern and empathy through words and actions that lead to enhanced well-being of patients and colleagues

Teamwork

Collaborating harmoniously and respectfully with the team towards a common goal

“We at Makati Medical Center put our hearts in everything that we do – live our values by doing what is right for the health and safety of our patients, well-being of our colleagues, and continuously improve with the best practices for the greater good of MakatiMed.”